Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-for-anniversaries-dubai.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from visitors and users of our website, applications, services, and products, collectively referred to as “the Company” or “we.”

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-for-anniversaries-dubai.terratrek.net and any subdomains.
  2. Mobile applications developed by us available on app stores.
  3. Online services and tools offered through our platform.
  4. Interactions with our customer support team.

Please note that this policy does not extend to third-party websites, apps, or services you access through links on our platform. These entities have their own privacy practices, governed by their respective policies.

Processing Activities

This Privacy Policy is relevant whenever:

  1. You use any of our applications or services as an authorized user.
  2. You visit our websites linked to this Privacy Statement.
  3. You engage with us through communications like newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information from users:

  1. Account Information: Details required to create and manage your user account on our platform.
  2. Payment Information: Credit card details and billing addresses used for transactions.
  3. Financial Information: Banking information, if shared for direct debit or payment processing.
  4. Purchase Information: Product/service preferences, order history, and transaction records.
  5. Mobile Device Identifiers: Unique device IDs to enhance user experience and analytics (anonymized where possible).
  6. Location Data: Geographic coordinates from your browser or device for location-based services (with your consent).
  7. Feedback: Reviews, comments, and ratings shared by users.
  8. Social Media Information: Publicly accessible data from social media platforms when you interact with our content or share it.
  9. Product Information: Details about products or services you show interest in or purchase.

We collect this data through various methods: user input forms, account settings, browsing activities, analytics tools, and third-party partners.

Cookies

Our website uses cookies to enhance your experience and provide personalized content:

  1. Strictly Necessary Cookies: Essential for navigation and basic functionality of our site (e.g., keeping you logged in).
  2. Preference Cookies: Remember user preferences like language settings.
  3. Analytics Cookies: Track website usage for performance metrics, user behavior analysis, and personalization.

Users can manage non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data as required by law or for the following purposes:

  1. Providing and improving our services.
  2. Personalizing your experience.
  3. Sending relevant communications.
  4. Research and analytics.
  5. Fraud prevention and security.

Once these purposes are fulfilled, we securely delete or anonymize your data.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  1. Encryption for data at rest and in transit.
  2. Secure third-party processing partners adhering to strict privacy standards.
  3. Regular security audits and updates to protect against unauthorized access.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access, rectification, or erasure of your data.
  2. Right to restriction (limiting processing) or portability (transferring data).
  3. Objection to or non-discrimination based on your personal data.
  4. The right to file appeals or complaints with relevant authorities.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, requests for access or deletion of data, or other privacy-related inquiries:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our handling of your personal information. This Privacy Policy was last updated on [insert date].